FAQs

Frequently Asked Questions (FAQ) 🛍️

📩 How can I contact ShopVexly?
Email us anytime at info@shopvexly.com — we’re happy to help! 💙

🌍 Do you ship worldwide?
Yes, we ship globally! ✈️

📦 Where do you ship from?
From our partnered warehouses for faster delivery. 🚀

⏳ Can I change or cancel my order?
Changes/cancellations must be requested within 12 hours. After that, orders can be returned after delivery for a refund. 💰

💳 What payment methods do you accept?
We accept VISA, Mastercard, AMEX, and PayPal. ✅

🕒 When will my order be processed?
Orders are processed Monday–Friday within 1–3 business days (extra time during holidays). 🚚

📅 How long will delivery take?
Delivery usually takes 2–4 weeks due to high demand. ⏳

📭 What if I don't receive my order?
If your order hasn’t arrived in 30 days, you're eligible for a full refund. 💵

💰 Will I be charged customs and taxes?
You might be charged duties/taxes by your local customs. We are not responsible for customs delays. ⚠️

🔄 How do I return an item?
Email us at info@shopvexly.com for return instructions. 📧

🚨 What if my item is defective or incorrect?
Send us your order number, photos, and details. We'll resolve it ASAP! 🤝

💳 When will I receive my refund?
Refunds are processed within 7–10 business days after return/cancellation. Check with your bank for posting times.

💡 Still need help?
Contact us at info@shopvexly.com — we’re always here! 😊