Frequently Asked Questions (FAQ) 🛍️

📩 How can I contact ShopVexly?

You can email us at info@shopvexly.com, where our customer service team will be happy to help you with whatever you need! 💙

🌍 Do you ship worldwide?

Yes! We ship to customers all around the world. ✈️

📦 Where do you ship from?

We ship from our partnered warehouses located in various regions to ensure fast and efficient delivery. 🚀

⏳ Can I change or cancel my order?

As we aim to process orders as fast as possible, you must request any changes/cancellations within 12 hours of ordering. All requests after this time will be denied. Your order can be returned for a full refund after it is received. 💰

💳 What payment methods do you accept?

We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal payments. ✅

🕒 When will my order be processed?

All orders are handled and shipped out from our warehouse. Please allow extra time for your order to be processed during holidays and sale seasons. We process orders between Monday and Friday. Orders will be processed within 1-3 business days from the order date and shipped the next day after processing. 🚚 (We don't ship on weekends.)

📅 How long will it take to receive my order?

Due to high demand, orders may take between 2-4 weeks to arrive. ⏳

📭 What if I don't receive my order?

If you don't receive your order within 30 days after shipping, you are eligible for a full refund. 💵

💰 Will I be charged with customs and taxes?

The prices displayed on our site are tax-free in US Dollars, which means you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties, and related customs fees may be charged once your order arrives at its final destination. These charges are determined by your local customs office and are your responsibility. ⚠️ We are not responsible for any customs delays. For further details, please contact your local customs office.

🔄 How do I return an item?

Please contact us at info@shopvexly.com. 📧

🚨 What if the item(s) I received are defective/incorrect/damaged?

Please contact us if you have received merchandise that is incorrect, missing, and/or defective. Include your order number, photographs of the item(s), and all related references upon receiving your package. We will do our very best to resolve your case as soon as possible. 🤝

💳 When will I receive my refund?

All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 7-10 business days of receipt of the returned item or cancellation request. Please contact your bank or credit card company with questions about when the credit will be posted to your account.

💡 Still have questions? Contact us at info@shopvexly.com, and we’ll be happy to assist you! 😊